Case Studies
Real situations. Real outcomes. See how Titan moves unpaid accounts toward resolution.
Recovery Outcomes
IT Firm — Unpaid Managed Services Contract
The Situation
A managed services provider completed six months of contracted IT support for a mid-size business. The client stopped responding to invoices after month four. Internal follow-up was unsuccessful and the business owner was reluctant to escalate, fearing damage to the relationship.
What Titan Did
Reviewed the service agreement and full communication history. Initiated formal outreach with documented notices. Applied structured escalation over three weeks — the client re-engaged after the second formal notice.
Outcome: Full balance of $12,400 recovered. No legal action required. Relationship formally terminated with documentation fully in place.
Marketing Agency — Abandoned Project Balance
The Situation
A digital marketing agency completed a full website build and launch campaign for a retail client. The client approved all deliverables, went silent after receiving the final product, and disputed the final invoice without cause.
What Titan Did
Documented the full approval trail from emails and project management logs. Sent a formal demand with supporting evidence. Presented the debtor with a clear choice: resolve payment or face escalation with full documentation on record.
Outcome: Settlement of $6,500 reached within 30 days. Agency avoided legal fees and recovered the majority of the outstanding balance.
Contractor — Withheld Final Payment on Completed Job
The Situation
A contractor completed a full commercial renovation on time and within scope. The property owner withheld the final $18,000 payment citing minor punch-list items that had already been addressed. Communication escalated emotionally and reached an impasse.
What Titan Did
Removed the contractor from all communication to de-escalate tension. Sent documented notices citing completion records and prior approvals. Escalation notice referenced full preparation for legal filing.
Outcome: Full $18,000 recovered. Legal referral was prepared but not needed — payment received within 21 days of Titan engagement.
🔒 Names and identifying details have been changed to protect client confidentiality. Individual outcomes vary based on case specifics.